Program Operations

Background:

In the absence of a Program Director, I worked closely with the Executive Director to run the day-to-day operations of the center which includes managing volunteers, assisting in-house teachers,  organizing community events, and other program activities.

Role: Program Admin & Volunteer Management

• Volunteer Orientation and Coordination:

  • Conducted one-on-one and group orientations about the organization and its advocacy, expectations, and guidelines.

  • Regularly communicated with volunteers through email, text, and in-person methods.

• Daily Operations:

  • Developed a set of procedures for how the volunteers, kids, and staff will move around whenever there is a class - what to do and where to go before, during, and after to avoid or limit clashes and distractions.

  • Advised in monthly meal planning and daily meal preparation to safeguard hygienic procedures and verify all kids received adequate meal servings.

  • Ensured kids' safety by following safety protocols and raising potential safety risks to the team to be addressed collectively.

  • Identified communication challenges caused by the pandemic and conceptualized a COVID communication plan by incorporating previous modes of communication and creating an exclusive Facebook Group to communicate with parents, student scholars, and volunteers during COVID quarantine; the group is still active today and growing in numbers.

• Data Management & Report:

  • Introduced a system to monitor class attendance more accurately through a 3-step process.

  • Utilized Google Sheets to update the database of 500+ children in close coordination with teachers, which helped the team distribute limited resources and donations during the first COVID quarantine and served as a basis for transparency reports.